Facebook: how to contact support

Facebook is undoubtedly the most famous social network in the world. Online for more than ten years and with over 2.2 billion people registered, it is also the most used, closely followed by Instagram, TikTok and others.

Such a complex platform provides an adequate support system that help the user with the problems that may occur during its use. That’s why today I’ll show you in a simple way how to contact Facebook support .

A question that I often get asked, in fact, is how to get in touch with the support of the well-known social media of Mark Zuckerberg. In this guide we will see how.

Are you ready? Let’s go!

Table of contents

Why contact Facebook support

You probably already have the answers to this question. If you have come here, it is because you have a problem and you want to try to solve it by contacting support.

I’ll start by telling you, however, that it could be quite a long procedure . Sometimes you run into fairly common and easily solved problems.

Before you start, I would recommend that you do a simple Google search trying to type your problem.

Maybe someone has run into the same problem before and found a simple solution. My advice, therefore, is to search online before you panic.

Some problems, believe me, are easy to solve and there is no need to open a ticket directly to Facebook or rely on community tips .

Below, however, I list some of the common issues that Facebook users encounter and for which they decide to contact support . By clicking on them you will arrive at the solution proposed by Facebook.

This is just a simple list, your problem may not be one of them. However, I would like to list them for you because I could save you a lot of time.

In the past, I myself have tried to answer some of the frequently asked questions about using Facebook. Here is a short list that may be useful to you

If your problem is not present in the list I have just compiled, then I suggest you continue reading.

If, on the other hand, your problem is just one of those, you just have to click on it and access the Facebook website. You will find all the answers to your questions.

Contact Facebook by phone

Often people ask me what is the number to call Facebook . Here, the answer to this question is quite complex.

Facebook is a social network and, as such, does not provide telephone support to the end user. This is why it provides a ticketing platform where you can leave your message and be contacted.

There are, in fact, telephone numbers in the Palo Alto area, where Facebook is based, but they are not intended for direct user assistance . Therefore, I advise you not to pursue this path.

Open a ticket instead, or ask for help from the Community.

Doing it is very simple and, in the next chapters, I will explain you in detail how to do it.

Contact Facebook support

Let’s see now what are the steps to take to contact Facebook support via PC and Smartphone.

If you are planning on contacting support, the first thing you will need to do is log into your account. To do this, just go to facebook.com and log in with your credentials.

Many, however, try to contact Facebook precisely because they have difficulties in accessing their account.. In this case, you can use this page to get in touch with Facebook without being logged in.

Once logged in, all you have to do is click on the arrow-shaped icon you see at the top right. Clicking will open the menu you see in the next figure. All you have to do is click on “Assistance and Support”.

assistenza e supporto
service and support

You can now choose between: Help Center, Support Messages and Report a Problem.

Depending on your problem, you will have to choose between one of these options. The most common solution is to use the Facebook help platform, where you find a series of questions and answers and you will have the possibility to open a ticket yourself.

Then click on the first option. At this point you will find yourself in the Help section of Facebook. In the search bar you can search for your specific problem.

cercare problematica facebook
Search on Facebook Help

Inside the Facebook Help you will find answers to thousands of questions . You will then find the way to solve your problem.

Let’s recap the operations you need to perform:

  • Log in to Facebook or , if you do not have the possibility, visit this address
  • Click on the arrow at the top right
  • Click on Assistance and Support
  • Click on Help Center
  • Search for the problem using the Search bar

Get help from the Community

Facebook is based on the concept of Community and many of the questions you see, the answer was given by users more skilled.

Except in particular cases, where it is necessary the intervention of a Facebook operator, all the answers you are looking for can be found in the mini Facebook help site.

If, on the other hand, your problem concerns identity theft, revenge porn, online bullying and other types of crimes, my advice is to contact the Postal Police directly.

Some violations are serious and require reporting to the competent authorities. Facebook itself, within the post reporting form, is keen to specify that if you are aware of a real and imminent danger situation you must call the police.


I’m sure that by following these tips you will be able to solve your problem without much difficulty.

Unfortunately, it often happens to run into problems that, at first glance, may seem insurmountable.

Fortunately, over the years, Facebook has refined its support procedures to provide answers to virtually all inefficiencies and problems that you may encounter while using it as a user.

Do not lose your calm and consult all the advice of the Community, you will see that you will find someone who has already gone through the same experiences as you and managed to get out of it in easy way.

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